Privacy Policy

Pally Talk Limited respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you engage with us and use our services, including our website, our mobile application (the “App”) and the Pally Talk Marketplace (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. This policy applies to all data processing activities carried out by Pally Talk as a controller, including but not limited to data collected through our website, our App, internal databases, and business operations.

This privacy policy is provided in a layered format so you can click through to the specific areas set out below. Alternatively, you can download a pdf version of the policy [here]. Please also use the Glossary to understand the meaning of some of the terms used in this privacy policy.

• IMPORTANT INFORMATION AND WHO WE ARE
• THE PERSONAL DATA WE COLLECT ABOUT YOU
• HOW IS YOUR PERSONAL DATA COLLECTED?
• HOW WE USE YOUR PERSONAL DATA
• THE PALLY TALK MARKETPLACE
• DISCLOSURES OF YOUR PERSONAL DATA
• INTERNATIONAL TRANSFERS
• OUR EU AND SWISS REPRESENTATIVE
• DATA SECURITY
• DATA RETENTION
• USE OF ARTIFICIAL INTELLIGENCE (AI) TECHNOLOGY
• YOUR LEGAL RIGHTS
• GLOSSARY

Important information and who we are

Purpose of this privacy policy

This privacy policy provides information on how Pally Talk collects and processes your personal data whenever you interact with us, including when you provide data through forms, communications, our App, or other interactions with our services, platforms, or resources. It applies to members of our community (including assistants who use the Pally Talk Marketplace, “Members”), suppliers and their personnel who join the Pally Talk Marketplace (“Suppliers”), employers who pay for memberships, sponsors, advertisers, event attendees and visitors to our website and app.

Our services are not intended for children, and we do not knowingly collect personal data from individuals under the age of 18.

It is important that you read this privacy policy together with any other privacy notices or fair processing policies we may provide on specific occasions when we are collecting or processing your personal data. This will help ensure that you are fully aware of how and why we use your data. This privacy policy supplements, and does not override, other notices and privacy policies. It should also be read alongside our Terms and Conditions and our Cookie Policy.

We are the controller and responsible for your personal data (collectively referred to as “Pally Talk”, “we”, “us” or “our” in this privacy policy). If you have any questions on this policy, including any requests to exercise your legal rights, please contact us using the details set out below:

Full name of legal entity: Pally Talk Limited (company number 16262460, registered in England and Wales)

Email address: support@pallytalk.com

Postal address: 12 Old Bexley Lane, Bexley, England, DA5 2BN

We are registered as a data controller with the UK Information Commissioner’s Office. Our data protection registration number is C1653541. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). If you are in the European Economic Area or Switzerland, you may also complain to the data protection authority in the country where you live or work. We would, however, appreciate the chance to deal with your concerns before you approach the ICO or another authority so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated in October 2026. Where we make material changes, for example because we introduce new services, we will notify you by email or through the app before the changes take effect.

The personal data we hold about you must be accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

Our website and app may include links to third-party websites, plug-ins, and applications, including the websites of Suppliers and sponsors. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website or app, we encourage you to read the privacy policy of every website you visit.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect personal data about our Members, Suppliers and other customers, as well as the associates with whom we work. In the latter case, relevant data is collected under a specific data privacy notice for employees, freelancers and workers. Please contact us for further information.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username, date of birth, photograph, voice, recorded image or similar identifier8 (including where you appear in or host a training session that we record).
• Job Data includes CV information, role title, company name(s), client sector(s) and the name of any employer or principal for whom you work.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account details and payment references. Card payments are processed by our payment provider, Stripe, and we do not store full card details.
• Transaction Data includes details about payments to and from you and other details of services you have purchased from us, including memberships, event places, sponsorship and advertising packages, and Commission invoices.
• Profile Data includes your username and password, membership type, interests, preferences, Pally Points, feedback and survey responses.
• Marketplace Data includes sourcing requests posted by Members, pitches and quotes submitted by Suppliers, messages exchanged through the Pally Talk Marketplace, confirmations of whether a booking took place, the Booking Value and service date, ratings and reviews, and complaints.
• Supplier Verification Data includes the business details of Suppliers and the names, roles and contact details of their personnel, licences, accreditations, insurance documents, references and the results of our approval and Pally Talk Verified checks.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device identifiers, mobile operating system, push notification tokens, and other technology on the devices you use to access this website or our app.
• Usage Data includes information about how you use our website, app and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We may also collect, use, and share Aggregated Data, such as statistical or demographic data, for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law, as it does not directly or indirectly reveal your identity. For example, we may aggregate data to calculate the percentage of individuals using a specific service. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be used in accordance with this privacy policy.

Except as described below, we do not intentionally collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. Please do not include this type of information in sourcing requests, messages or reviews.

Event dietary and accessibility requirements. When you register for an event, we ask for your dietary requirements and you may tell us about any accessibility requirements. This information may reveal details about your health or religious beliefs. We use it only to make arrangements for the event, we share it with the event venue as part of the guest list before the event, and we process it on the basis of your explicit consent, which you give when you provide it. You do not have to provide it, but if you do not, the venue may not be able to meet your needs. We delete this information within [3] months after the event.

 

 

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services or approve you as a Supplier). In this case, we may have to cancel a service you have with us, but we will notify you if this is the case at the time.

How is your personal data collected?

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity and Contact Data by filling in forms on our website or app or by corresponding with us by LinkedIn, post, phone, email or otherwise. This includes personal data you provide when you:
  • apply for our services (create an account & profile with Pally Talk);
  • purchase a membership, event place, sponsorship or advertising package;
  • post a sourcing request, submit a pitch, message another user, confirm a booking or leave a rating or review on the Pally Talk Marketplace;
  • apply to join the Pally Talk Marketplace as a Supplier or to become Pally Talk Verified;
  • enter a competition on Pally Talk socials;
  • subscribe to our publications (newsletters);
  • apply for a job shared on Pally Talk;
  • request marketing to be sent to you;
  • enter a survey;
  • give us feedback or contact us; or
  • register for an event (including dietary and any accessibility requirements) or attend or host a training session that we record.

 

• Automated technologies or interactions. As you interact with us, whether online or through other means, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, software development kits (SDKs) in our app, server logs and other similar technologies. Please see our Cookie Policy for further details, including how we ask for your consent to non-essential cookies and similar technologies.
• Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below and also listed in the glossary:

Technical Data from the following parties:

• analytics providers such as Google (including Google Analytics and Google Tag Manager), based outside the UK/EU;
• advertising networks such as Meta (Instagram and Facebook, including through Meta Pixel) based outside the UK/EU and LinkedIn;
• search information providers such as Google, based outside the UK/EU; and
• app store providers, Apple (App Store) and Google (Google Play), based outside the UK/EU, when you download our App.

We may also receive data from other third-party service providers located in the UK, US, and other jurisdictions where our business operations require. We will ensure appropriate safeguards are in place when data is transferred internationally.

• Contact, Financial and Transaction Data from providers of technical, payment and delivery services, including Stripe.
• Identity, Contact, Job and Transaction Data from employers who purchase memberships or event places for their staff.
• Marketplace Data from other users, for example where a Supplier confirms a booking with you or a Member leaves a review of a Supplier.
• Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the UK.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.
• Where you have given consent, for example to non-essential cookies or to third-party marketing.

Please refer to the Glossary below to find out more about the types of lawful basis that we will rely on to process your personal data.

Generally, we do not rely on consent as a legal basis for processing your personal data other than for non-essential cookies and similar technologies, although we will get your consent before sending third party direct marketing communications to you via email or text message and before sending marketing emails to individuals who are not existing customers. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal grounds we are relying on to process your personal data where more than one ground has been set out in the table below.

 

Purpose/ Activity	Categories of Personal Data	Lawful Basis
To register you as a member, create and manage your account and profile, and provide the community services	Identity, Contact, Job, Profile, Technical Data	Performance of a contract
To sell and administer memberships (including automatic renewal and renewal reminders), event places and employer-paid memberships, take payment through Stripe and recover sums due	Identity, Contact, Financial, Transaction Data	performance of a contract; for employer-paid memberships, our and the employer’s legitimate interests in administering the arrangement
To organise events, including registering attendees and sharing guest lists (with dietary and any accessibility requirements) with venues.	Identity, Contact, Job, Transaction Data and dietary and accessibility requirements.	Performance of a contract; for dietary and accessibility requirements, your explicit consent.
To record training sessions and make recordings available to members.	Identity Data (voice and recorded image of hosts and participants).	Our legitimate interests in providing training content to our community.
To run the Pally Talk Marketplace, including publishing sourcing requests to approved Suppliers, passing pitches and messages between Members and Suppliers and introducing Members to Suppliers	Identity, Contact, Job, Marketplace Data	performance of a contract
To assess Supplier applications, carry out approval and Pally Talk Verified checks and monitor continued eligibility	Identity, Contact, Supplier Verification Data	performance of a contract (or steps before entering into one) and our legitimate interests in operating a trusted marketplace
To record booking confirmations and the Booking Value from both Members and Suppliers, calculate and invoice Commission, and check the accuracy of Supplier reporting, including by comparing confirmations and carrying out audits	Identity, Marketplace, Transaction Data	performance of our contract with Suppliers and our legitimate interests in being paid correctly and preventing circumvention of the marketplace
To publish and moderate ratings and reviews, handle complaints and disputes between users, and investigate breaches of our Terms and Conditions, including suspending or closing accounts.	Identity, Marketplace, Usage Data	our legitimate interests in keeping the platform safe, fair and reliable, and performance of a contract
To deliver sponsorship and advertising packages and report results to sponsors and advertisers, using Aggregated Data unless you have agreed otherwise.	Usage, Technical Data	performance of our contracts with sponsors and advertisers and our legitimate interests in growing our business
To communicate with you, including service messages and push notifications about requests, pitches and bookings.	Identity, Contact, Technical Data	performance of a contract and our legitimate interests in administering our services. You can switch off push notifications in your device settings
To send you marketing about our own services, competitions and surveys.	Identity, Contact, Profile, Marketing and Communications Data	our legitimate interests in developing our business; consent where required by the Privacy and Electronic Communications Regulations
To analyse and improve our website, app and services, keep them secure and detect fraud.	Technical, Usage Data	our legitimate interests; consent where non-essential cookies or similar technologies are used
To comply with our legal obligations, including tax and accounting records	Identity, Contact, Financial, Transaction and relevant Business Data	compliance with a legal obligation
To establish, bring or defend legal claims (any personal data).	Relevant personal data relating to the matter	our legitimate interests in protecting our rights and those of others.

 

Where more than one lawful basis is identified, the applicable basis will depend on the particular processing activity and the individual’s relationship with us. We will not rely on performance of a contract with one individual as the contractual lawful basis for processing the personal data of another individual who is not a party to that contract.

 

You may contact us for further information about the lawful basis applicable to a particular processing activity

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing. Otherwise, we will only send you marketing by email or text message with your consent.

Third-party marketing

We will obtain your express opt-in consent before sharing your personal data with third parties (including advertisers, partners, sponsors, or commercial collaborators) for their own independent direct marketing purposes. You may withdraw your consent at any time.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time. Opting out of marketing does not stop service messages about your account, memberships or bookings.

Cookies

We use cookies and similar technologies on our website and in our app. Except for strictly necessary cookies, we will only set them with your consent, which you can give or withdraw at any time through our cookie banner or settings. You can also set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For full details, please see our Cookie Policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

The Pally Talk Marketplace

Pally Talk acts as an introducer only. We do not provide the services offered by Suppliers and we do not process payments for those services, which are made directly between Members and Suppliers.

What Suppliers and Members see. When a Member posts a sourcing request, we share it with approved Suppliers, who may submit quotes or proposals. A Supplier’s profile, including its company name, logo, website, location, categories and reviews, is visible to Members when it submits a proposal and in our Supplier directory, where Members can search for Suppliers and send requests directly. We will only share the Member’s name and contact details with a Supplier and the Supplier’s contact details with the Member, once the Member accepts that Supplier’s offer.

Suppliers as separate controllers. Once a Supplier receives a Member’s personal data to provide a quote or service, the Supplier uses it as a separate controller under its own privacy notice and terms. Pally Talk is not responsible for how Suppliers use that data.

Booking confirmations and Commission. After a service is provided, we ask both the Member and the Supplier to confirm on the platform whether the booking took place, the final Booking Value and the service date. We use this information to calculate and invoice our Commission to the Supplier and to check the accuracy of what Suppliers report to us.

Ratings and reviews. Ratings and reviews you leave are displayed on the Supplier’s profile with your username or first name, initial and job title. We may moderate or remove reviews in line with our Terms and Conditions.

Principals. If you are an assistant acting for a principal, please share only the information about your principal that a Supplier needs, and make sure you are authorised to do so.

Disclosures of your personal data

We may share your personal data with the parties set out below for the purposes set out under Purposes for which we will use your personal data above.

• External Third Parties as set out in the Glossary.
• Other users of the Pally Talk Marketplace, as described in The Pally Talk Marketplace section above.
• Your employer, where your employer pays for your membership or event place, limited to the information needed to administer that arrangement (for example confirmation of membership status and attendance).
• Event venues, which receive guest list details (including dietary and any accessibility requirements) for events you register to attend.
• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers acting as processors to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. Suppliers, sponsors and other partners who receive your data as separate controllers are responsible for their own use of it.

International transfers

We may transfer your personal data to countries outside of the United Kingdom where necessary for the purposes set out in this policy, for example where our service providers (such as Stripe, Google and our app hosting and analytics providers) or Suppliers are located abroad. Such countries may not have the same data protection laws as the UK, and accordingly, your personal data may not be subject to the same legal protections. Whenever we transfer your personal data outside the UK, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards. These may include the use of the International Data Transfer Agreement or the UK Addendum to the EU standard contractual clauses, or ensuring that the transfer is to a country (or, for the United States, to a certified organisation under the UK Extension to the EU-US Data Privacy Framework) which has been deemed to provide an adequate level of protection for personal data by the UK government. If you would like further information about the specific mechanism we use when transferring your personal data out of the UK, please contact us using the details provided in this policy.

Where partners, sponsors, advertisers, or commercial collaborators are located outside the UK, we ensure that any international transfer of personal data by us complies with UK data protection law and is safeguarded using approved mechanisms, such as ICO-approved International Data Transfer Agreements or adequacy regulations.

Our EU and Swiss representative

As Pally Talk is based in the UK and offers services to, and processes the personal data of, individuals in the European Economic Area (EEA) and Switzerland, we have appointed Data Protection Representative Limited (“DataRep”) as our representative under Article 27 of the EU General Data Protection Regulation and Article 14 of the Swiss Federal Act on Data Protection. DataRep is also our legal representative under the EU Digital Services Act. DataRep is not our representative in the UK; UK individuals should contact us directly.

For more details on your rights, you can contact the data protection authority in your country or the European Commission.

If you are in the EEA or Switzerland and want to raise a question to Pally Talk about your personal data or otherwise exercise your rights in respect of your personal data, you may do so by:

• Sending an email to DataRep at datarequest@datarep.com quoting Pally Talk Limited in the subject line;
• Contacting DataRep using its online webform at www.datarep.com/data-request; or
• Mailing your inquiry to DataRep at the address for your country listed at www.datarep.com/data-request.

PLEASE NOTE: when mailing inquiries, it is ESSENTIAL you mark your letters for “DataRep” and not Pally Talk or your inquiry may not reach DataRep. On receiving your correspondence, Pally Talk will request evidence of your identity to ensure your personal data and information connected with it is not provided to anyone other than you.

If you have any concerns about how DataRep will handle your personal data, please refer to their privacy policy www.datarep.com/privacy-policy.

Data security

Unfortunately, the transmission of information via the internet is not completely secure. Although we will take reasonable steps to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app; any transmission is at your own risk.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. We require our third-party contractors and site service providers to follow similar standards of security and confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In particular, we expect to keep:

• account and Profile Data for as long as your account is open. If you unsubscribe from our communications, your account remains open but inactive. If your account has been inactive for 24 months, we will contact you and, unless you tell us you wish to keep it, we will delete or anonymise your account and Profile Data. If you ask us to delete your account, we will do so within one month, except for any records we must keep for the reasons explained in this section;
• Marketplace Data relating to a booking, and Commission and invoicing records, for six years from the end of the financial year in which the booking took place, so that we can deal with queries, audits and claims;
• Supplier Verification Data for as long as the Supplier is approved and for two years afterwards;
• ratings and reviews for as long as the relevant Supplier profile is live, unless removed earlier; and
• sourcing requests that do not result in a booking for 12 months after they close.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.

In some circumstances you can ask us to delete your data: see your legal rights below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Use Of Artificial Intelligence (AI) Technology

Certain services offered by Pally Talk incorporate Artificial Intelligence (“AI Technology”). We use third-party AI tools, including Claude (provided by Anthropic) and ChatGPT (provided by OpenAI), to support our operations, for example to help draft, summarise and organise content, and we use AI-assisted development tools (Lovable). We are committed to using AI responsibly and ethically. To this end, we implement reasonable and appropriate controls to manage the use of AI Technology, including validation procedures designed to mitigate inappropriate bias in AI outputs. We limit the personal data we put into AI tools to what is necessary and, where these options are available, we use settings or service terms under which our AI providers do not use your personal data to train their own models.

Safeguards for AI Use and Your Rights

Your personal data will only be processed using AI Technology in ways that are lawful, transparent, and consistent with the purposes outlined in this Privacy Policy. To protect your rights, we apply the following safeguards when using AI Technology:

• Human Oversight: AI-driven processes that could result in decisions with legal or similarly significant effects, such as refusing or suspending a Supplier or Member, are subject to meaningful human oversight to ensure fairness, accuracy, and accountability.
• Bias Prevention: We regularly assess and address potential biases in AI algorithms and models to help ensure that outputs are equitable and inclusive.
• Data Protection: All data processed using AI is handled securely and in compliance with applicable data protection laws.
• Transparency: We strive to provide clear information about how AI Technology is used, the purposes of its use, and the potential impacts on you.

Limitations of AI Use

We do not use AI Technology to make decisions based solely on automated processing that have a legal or similarly significant effect on you . If this changes, we will tell you and you will have the right to obtain human review of the decision, to express your point of view and to contest it. Additionally, AI Technology is not used for profiling that would infringe upon your rights or freedoms under applicable privacy laws.

Definition of AI Technology

For the purposes of this Privacy Policy, “AI Technology” refers to any products, services, features, or tools that utilise machine learning software, algorithms, hardware, or other artificial intelligence capabilities to:

• Generate content (e.g., text, images, or other media);
• Analyse and interpret data;
• Make predictions or recommendations; or
• Automate decisions or processes.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.
• Rights relating to automated decision-making.

If you wish to exercise any of the rights set out above, please contact us at support@pallytalk.com or, if you are in the EEA or Switzerland, through DataRep.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you within one month and keep you updated. The time limit is paused while we wait for any information we reasonably need to confirm your identity or clarify your request.

Glossary

Consent means when you freely provide a specific, informed and unambiguous indication of your wishes through a written statement or clear affirmative action, for example to being contacted by our marketing teams, accepting non-essential cookies, or being asked to participate in a market research project which would be collected on our behalf by us or our third-party recruiters.

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

THIRD PARTIES

External Third Parties

• Trusted Partners: including companies that collaborate with us to provide joint offerings, co-branded experiences, event hosting, promotional activities, training, or professional services relevant to assistants, employers, or the wider Pally Talk community.
• Sponsors: including organisations that sponsor our events, initiatives, programmes, or digital content. Sponsors may receive limited personal data necessary to administer the sponsored activity (for example, attendee names and job titles where you have registered for a sponsored event and been told this will be shared), and otherwise Aggregated Data about audience engagement.
• Advertisers and Advertising Networks: to enable advertising, measure the effectiveness of campaigns, and personalise content, where you have consented to the relevant cookies or similar technologies. Your data will only be shared with advertisers where lawful, and never for their own direct marketing without your express opt-in consent.
• Commercial Partners: including travel providers, hospitality partners, lifestyle brands, or other companies featured in our trusted partner directory or affiliate programme. These partners may receive your data where you engage with an offer, request a service, or where sharing is required to fulfil a transaction you initiate. We require all such third parties to respect the security of your personal data and to process it in accordance with the law. Where partners act as data processors, they may only process personal data on our documented instructions. Where partners act as independent controllers, they are responsible for explaining how they use your personal data and providing their own privacy notices.
• Suppliers on the Pally Talk Marketplace: approved businesses who receive sourcing requests and, where a Member chooses to proceed, the Member’s contact details, so that they can pitch for and provide their services. Suppliers act as independent controllers.
• Employers who pay for memberships or event places for their staff.
• Event venues, which receive guest lists, including dietary and any accessibility requirements, for events you register to attend.
• Service providers acting as processors based in UK, US, and other jurisdictions where we have business operations who provide IT and system administration services, app development and hosting, payment processing (Stripe), analytics, email marketing (Brevo and Dotdigital), AI tools (Anthropic and OpenAI) and push notification services.
• Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.

YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure in certain circumstances of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. For example, we will need to keep booking and Commission records for tax and accounting purposes.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

• If you want us to establish the data’s accuracy.
• Where our use of the data is unlawful, but you do not want us to erase it.
• Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
• You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
• You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to personal data you have provided to us, which we process by automated means on the basis of your consent or to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Not to be subject to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects on you, except in limited circumstances, and to obtain human review of any such decision.

Complain to the ICO or, if you are in the EEA or Switzerland, to your local data protection authority.

Last updated October 2026